Shipping Policy

Turnaround

All orders are shipped within 72 hours Monday – Friday 8am – 5pm unless otherwise specified

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
Various overland frieght for larger shipments.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. Only online purchases from www.electriccyclery.com are eligible for refund.

1. Please email info@electriccyclery.com to request a refund and we will assign you a tracking number.

2. Mail your returned item to:
Electric Cyclery
Returns Department
900 North Coast Highway
Laguna Beach, California 92651

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Batteries, parts and accessories sales are final and may not be returned.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, which will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.