Shopping Cart  |  My Account  |  Checkout  
Categories more
View All Products
Electric Bicycles
Electric Bike Kits
Folding Bicycles
Electric Skateboards
Surfboard Racks
Bicycle Lights
Bike Locks
Bicycle Mirrors
Horns and Bells
Bags and Baskets
Bicycle Phone Holders
Bicycle Clothing
Books
Electric Showcase
Search
    
Use keywords to find the product.
Advanced Search
Hot New Product! more
IZIP E3 Metro
IZIP E3 Metro
$2,800.00 
  Home » Pages » Shipping and Returns
Shipping and Returns

 

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm unless otherwise specified

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
Various overland frieght for larger shipments.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

 

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email info@electriccyclery.com to request a refund and we will assign you a tracking number.

2. Mail your returned item to:
Electric Cyclery
Returns Department
900 North Coast Highway
Laguna Beach, California 92651

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. 

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.



Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.



Exchanges

If your item is in like new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.